23 May 2018
Vantage Auto Recruitment
High Wycombe,Buckinghamshire,United Kingdom
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The Workshop Controller Role:
To manage the workshop efficiently and provide guidance to the team of technicians to ensure customer satisfaction measures workshop targets are met.
Supervising and motivating our team of Service Technicians and proactively reviewing daily workload to seek opportunities that will help drive performance.
Maintaining high levels of customer satisfaction by implementing quality checks, resolving any issues, and re-assuring customers by providing all necessary information and advice.
Supervises the daily time keeping of technicians and manages authorised absence to ensure a consistent level of attendance
Maintaining relationships with vehicle manufacturer and providing technical information for Technicians during repair operations
Complying with Health Safety regulations and ensuring high standards of housekeeping and security are achieved and maintained within the workshop and surrounding areas
What were looking for:
Prior experience as a senior technician or workshop controller is essential.
Ability to work calmly under pressure and manage a workshop
Well-developed management and leadership skills
A working knowledge of automotive technology, warranty systems and the brand would be beneficial
The ability to exceed targets and deadlines is a must.
A full, valid and clean UK driving license
Computer literate including Microsoft Office
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