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New and Used car sales Executive

Posted
06 Feb 2018
Agency
Automotive Recruitment Solutions
Salary
£12,000 to £52,000 pa
Location
West Drayton,G. London,United Kingdom
Job type
Permanent
Reference
ARS2017117
Sector
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Description

As a BMW Car Sales Executive, you will be responsible for every aspect of the sales process for both new and used cars – meeting and greeting customers, discussing their wants and needs, demonstrating the unique features and technologies that make owning a BMW an absolute delight, and generally be the main point of contact for your customers. You will need to be an expert on every model in the range, an ambassador for the brand and the face and personality of your Centre.

Role Responsibilities - including but not limited,
To achieve vehicle sales and profit targets, working in a high functioning team
To have thorough knowledge of the complete product range and our competitors
To proactively prospect new and existing customers, communicating latest products, finance and technology information
To maintain positive relationships with all customers
To create and coordinate customer appointments, proactively organising and making necessary arrangements for test drives, preparing and checking the vehicle prior to the test drive
To negotiate the sale around the type of vehicle suitable based on assessment of customer needs and effective qualification
To accurately process all correspondence and documentation in relation to the vehicle order, sale, financing and delivery including coordinating the date for receiving the customer’s existing car
To process a customer’s used car valuation, initiating a technical evaluation and commercial appraisal, prior to providing the valuation quote

Who do you need to be?

You must have excellent communication skills to communicate credibly with our customers, colleagues and senior management
You must enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team. You will have an understanding of the needs of others and a willingness to go the extra mile
You will have the ability to keep up-to-date with complex information, proven selling skills and good analytical and problem-solving skills
You will be good with administration, diary management and following up within agreed time frames
You will be able to develop rapport and trust with customers and to resolve conflict situations calmly and reasonably
You will have a passion for customer service, have a process orientated approach and be professional and well presented

Experience required

You will have a minimum of 5 GSCEs grade C and above, including Maths and English, or equivalent. Ideally you will have A-Levels or a degree
You will ideally have at least two years’ car sales experience
You will have good IT and administration skills
You will have a valid clean UK Driving Licence

Benefits

Company pension scheme Company car Brand training and accreditation

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