13 Dec 2017
N-Tier Selection Limited
£40,000 to £45,000 pa
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DescriptionLead Engineer / Infrastructure Team Manager - Bristol - £45,000 + 25 days holiday, pension, healthcare, insurance + more
We require a Lead Engineer to work for a competitive, expanding globally organisation with head quarters in Bristol. The client has a fantastic ethical working environment and a wide range of clients from national brand retailers to SME’s across multiple industries. The role will suit a skilled infrastructure engineer who desires to grow their career within a global support team.
Primary duties of the Team Lead Engineer
Support Customers and Resellers with new installations and any issues which may arise.
Responsible for the coordination of programs in support of resellers and end users.
Maintain post sales processes.
Responsible for the maintenance of tools and processes necessary to support the reseller channel as it pertains specifically to the post sale support of the company’s products.
Help with changes and new installations to network infrastructure and systems.
Help maintain current network infrastructure and systems.
Work directly with junior staff to ensure quality assurance.
Able to handle escalations with demanding customers and establishing relationships.
Document technical queries, development and review content of knowledgebase.
Participate in testing alpha and beta products.
Experience required of the Team Lead Engineer:
4+ years’ experience with storage & virtualisation.
Experience with software defined storage and/or hyper converged solutions.
Proven server virtualisation, architecture and implementation expertise.
Proven expertise in architecting and implementing a broad range of storage solutions.
Proven networking skills.
Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities.
Outstanding communication skills (written and oral).
High energy level and positive attitude.
Managing other staff members and projects.
If you have the drive and ambition to develop your technical and team management career in a forward thinking, high tech business then please contact Jo or Ian for further information.
Team Leader, Support Manager, 3rd line support, Windows servers, virtualisation, VMWare, Hyper-V, TCP/IP, iSCSI storage, software defined storage, pre-sales, storage area networks, virtual SAN, TCP/IP, DNS, DHCP, iSCSI, installation, configuration, support, vendor, reseller, IT services, Service Delivery
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