1162 live jobs listed
Please enter a keyword to search.

Italian Speaking Technician Technical Support Role

06 Jun 2018
Automotive Recruitment Solutions
£29,000 to £32,000 pa
Luton,Bedfordshire,United Kingdom
Job type
View this job on Automotive Recruitment Solutions site
Add this job to my basket


We are looking for English, German, Italian, French and Benelux speaking candidates to be located in the Luton area

Responsible for providing Technical Assistance support to the GM Dealer network. Investigate the Dealer’s request for support, carry out research as required using GM databases, own experience and escalate as required in order to provide the Dealer with the information to resolve the request.

Responsibilities include:

• Handles contacts via telephone and electronic communications

• Fully investigates the technical request using GM systems, protocol and procedures

• Escalates requests that cannot be resolved to other team members, team leaders located both in the UK and Germany

• Follows up all requests to resolution in agreed service levels

• Delivers service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner at all times

• Accurately logs all dealer contacts and follows up on cases using GM database systems

• Where necessary liaises with business partners internally and externally to develop case resolutions and action plans

• Reads and researches relevant materials and resources to stay current with product and technical information

• Attends team and other meetings for review of issues, assignments, regular discussion

• Performs other related duties, as assigned

Minimum Skills

• Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering

• Minimum 3 – 7 years automotive technical work experience, gained either in a dealership, preferably GME, or with an OEM or OEM supplier business

• Good overall knowledge of current automotive technology and the GM Europe product range

• Excellent interpersonal skills, able to build constructive & effective relationships, using appropriate rapport, diplomacy and tact.

• Ability to resolve technical queries to a high level remotely by telephone / email

• GM Europe product experience preferable

• Ideally Manufacturer / Importer experience within a technical department

• Good computer literacy - competent in the main Microsoft Office packages

• Able to write clearly and succinctly in a variety of communication settings and styles

• Time Management Skills, able to use time effectively and efficiently

• Customer Focus, dedicated to meeting the expectations and requirements of internal & external customers

• Full valid vehicle driving licence

If you are fluent in Italian, French, Dutch or German this will be a huge bonus!

Superb basic Salary + Bonuses.

Related Jobs

Guernsey,Channel Islands,United Kingdom
07 Jun 2018
£0 pa
Our client is an independent, award-winning provider of fund, corporate and private wealth services to institutional and private clients is seeking to recruit an Assistant Manager - Fund Services. Overall purpose of the role: The team is responsible for delivering a high quality,
Farnborough,Hampshire,United Kingdom
11 Jun 2018
£0 pa
Advertised at YC-AM-EX on 12.06.18
Bolton,Lancashire,United Kingdom
05 Jun 2018
£18K to £20K pa
You will already have experienced the cut and trust of a busy service desk within a main dealership. You will have knowledge of Kerridge and an understanding of face to face customer service. You will be unflappable; you will be a
Manchester,Greater Manchester,United Kingdom
04 Jun 2018
£75K to £125K pa
You’ll be an experienced General Manager / Head of Business / Dealer Principal looking for that career-defining move. You’ll have an impeccable CV that clearly demonstrates your experience of automotive retail, and management of a large dealership, preferably with a prestige
Stoke-on-Trent,Staffordshire,United Kingdom
04 Jun 2018
£15,500 to £45K pa
You’ll be an experienced selling high value products and services in a retail environment. This might be jewellery, high end fashion or within an estate agents or similar. You’ll have the experience of understanding how to adapt to different people instantly.
Automotive Recruitment Solutions
Automotive Recruitment Solutions Sectors: Agriculture Fishing Forestry, Automotive
Locations: East of England, Greater London, South East, South East England, West Midlands