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Inbound Customer Service Advisor- Fortnighly Pay

26 Jan 2018
Red Dot
£16,000 pa
Newcastle upon Tyne,Northumberland,United Kingdom
Job type
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Position: Inbound Customer Service Advisor
Wage: £7.93 an hour + monthly performance based bonuses. Full time hours Monday - Sunday, between 8am- 11pm
Location: Newcastle Upon Tyne

We are seeking a fantastic customer service advisor to fill a full time permanent position in the city of Newcastle (next to Newcastle Central Station) with immediate starts. Ideally, the candidate will have previous experience in a call centre or people focused environment (retail, hospitality etc).

Benefits of the Customer Service Advisor:
• Monthly bonuses of up to £250
• 28 days paid holidays
• Fully paid 4 weeks training programme
• Great work progression opportunities
• On-site parking
• Easily accessible transport links
• Fortnightly pay
• Staff discounts

Key responsibilities of the Customer Service Advisor:
• Handle all inbound customer queries from billing issues, broad band problems, sim card support etc
• Follow up customer calls
• Entre customer information into database and updating customers accounts
• Process customer correspondence

Key requirements of Customer Service Advisor:
• Previous call centre experience preferred but not necessary
• Previous customer service experience working in a targeted, people focused environment (retail, hospitality, customer service roles)
• Excellent phone manner and communication skills
• A can do positive attitude and confident when talking to customers
• Hard worker and able to deliver a high standard of customer service at all times
• Age requirements – 18 years +

Customer Service Advisor, Retail, Hospitality, Sales, Call Centre, Telesales Advisor, Contact Centre Advisor, Customer Service

To apply, click APPLY below or send your CV to alaw@reddotjobs.co.uk or call us on 0161 394 1100

We look forward to hearing from you.

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Red Dot Sectors: Call Centre and Customer Service, Customer Service and Call Centres
Locations: , East Midlands, North East England, North West England