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Front of House Manager

Posted
08 Jun 2018
Agency
Automotive Recruitment Solutions
Salary
£32,000 pa
Location
Borehamwood,Hertfordshire,United Kingdom
Job type
Permanent
Reference
ARS2017462
Sector
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Description



This is a great opportunity for someone with excellent customer service and communication skills to deliver excellent customer service whilst ensuring customers are aware of all the available products and services within the Service Department. You’ll be booking and scheduling service and repair work, keeping customers informed and up-to-date at every stage, advising them of completion times or any delays and quickly responding to any questions or queries. As Service Bookings Advisor, duties will include: Making outbound calls, taking service bookings and inputting on reservation system. Receive customers, discuss, identify and progress routine service and repair requirements. Promote the sale of service and accessories. To ensure that any delay in the completion of work is reported to the customer. To accurately cost all invoices.



To be successful for this role you will need: Previous experience in Customer Liaison / Reservations / making bookings - essential A polite and friendly personality Ability to work well under pressure Exceptional communication skills A strong focus on customer satisfaction Good administration and organisation skills Ability to negotiate and influence situations.

Benefits

£10k Bonus, Car Lease Scheme

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