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Export Administrator - Dutch Speaking

26 Jun 2018
Nordic Staff
£23,000 to £27,000 pa
Kidderminster,Hereford and Worcester,United Kingdom
Job type
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Are you a Dutch speaking Customer Service professional looking for a new challenge?

This is a fantastic opportunity for a talented and enthusiastic individual to join a growing international business working as part of their established export team. Full training will be given and there is scope for development and progression.

If you speak fluent Dutch and are looking for a role where you can learn about and further develop a career in a fast-growing and popular industry sector, this could be for you!

Job Specification

Carefully manage orders from receipt to despatch and arrival in country
Obtain freight quotes, book sea and air freight LCL and FCL shipments, establish effective working relationships with freight forwarders and groupage hauliers
With support and guidance, prepare export documentation for multiple countries
Liaise with internal departments (Planning, Accounts, Technical, Warehouse etc.) to check stock and lead-times
Respond to customer enquiries providing product and basic nutritional advice
Support and operate in close partnership with external sales team
As one team, provide occasional support to UK customers by telephone and live chat

Person Specification:

Educated to minimum or equivalent ‘A’ level standard, ideally graduate calibre
Team player with experience of working in a fast-paced environment
Ideally, 1-year experience in export customer service, seeking development and a new challenge
Excellent ability to work accurately and concisely under pressure
Ability to juggle administration tasks with incoming calls and live chat queries
Flexible approach, willing to adapt to new challenges
Developing commercial judgement, good problem solving and customer care skills
Professional and friendly telephone manner
Experience in using Microsoft Word, Excel & Outlook
Effective written communication skills, ability to engage with non-native English speakers
Passion for service excellence, enthusiastic and driven work ethic

Key Skills:

Basic knowledge of export documentation and international customer care
Good verbal and written communication skills
Team player with effective interpersonal skills
Developing persuasion, negotiation and administration skills
Competent with Microsoft Office (Outlook, Word, Excel etc.)
Excellent accuracy with careful attention to detail
Resilient, able to deal effectively with stress and conflict
Strong planning and organisational skills
Quick learner, ability to prioritise a busy and changing workload daily
Outgoing, friendly personality
Desire to engage with customers to identify and pursue up/cross selling opportunities

Additional information:

Rural location, must be driver with own transport
Fluent English language + Fluent Dutch

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Nordic Staff
Nordic Staff Sectors: Customer Service and Call Centres, Marketing
Locations: East Midlands, East of England, Greater London, South East England, West Midlands