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Dutch Speaking Customer Service

Posted
06 Oct 2017
Agency
Nordic Staff
Salary
£24,000 to £26,000 pa
Location
Worcester,Worcestershire,United Kingdom
Job type
Permanent
Reference
CNF - CS - NL
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Description

Are you a Dutch speaking Customer Service professional looking for a new challenge?

This is a fantastic opportunity for a talented and enthusiastic individual to join a growing international business working as part of their established busy team.

Full training will be given and there is scope for development and progression. If you speak fluent Dutch and are looking for a role where you can learn about and further develop a career in a fast-growing and popular industry sector, this could be for you.

Our client is a premium animal care business are seeking a Customer Service Adviser to join their busy Customer Service team of 5.

We are looking for an individual ideally with some previous customer service experience in a similar commercial role as you will need to be able to deal with consumer and trade customers in both Dutch and English comfortably and professionally by telephone, email, and live chat in a fast paced, varied and fun environment.


Job Specification

Process customer orders, by telephone and email
Present new products and promotions, up and cross sell additional products to customers
Successfully resolve customer queries and concerns
Respond to customer enquiries providing product and basic nutritional advise
Track and expedite parcel deliveries
Administer website back offices
Liaise with various internal departments
Operate as one team with sales, marketing, ecommerce and show team based in the Netherlands
Record and respond effectively to customer complaints, process refunds and returns

Person Specification

Ideally, 1 year previous experience in a fast-paced customer service environment
Natural ability to work accurately and concisely under pressure
Effective multi-tasker, happy to juggle administration tasks with responding to customers
Excellent problem solving and customer care skills
Ability to learn and navigate multiple systems and software with ease
Flexible approach with willingness to adapt to customers in multiple countries
Enthusiastic and driven work ethic with friendly and professional manner

Key Skills

Excellent verbal and written communication skills
Fluent Dutch and English language skills essential
Careful attention to detail, able to effectively manage customer queries and issues
Ideally previous experience of dealing with inbound customer calls and resolving queries
Team player with effective interpersonal skills
Good persuasion, negotiation and administration skills
Resilient, able to deal effectively with stress and conflict
Self-confident, quick learner
A decision maker (within scope of responsibilities)
Ability to plan, organise and prioritise a busy and changing workload daily
Desire to engage with customers to identify and pursue up/cross selling opportunities

Additional information
Employees can bring dogs to work!
Position based in rural location in Worcestershire UK, so you need your own transport or need to live in location.
Hours: 09.00 – 17.00 hours Monday – Friday
Competitive package

Benefits

Help with relocation may be available for the right candidate.

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