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Dutch Speaking Customer Service

06 Oct 2017
Nordic Staff
£22,000 to £24,000 pa
Worcester,Worcestershire,United Kingdom
Job type
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Are you a Dutch speaking Customer Service professional looking for a new challenge? This is a fantastic opportunity for a talented and enthusiastic individual to join a growing international business working as part of their established busy team. Full training will be given and there is scope for development and progression. If you speak fluent Dutch and are looking for a role where you can learn about and further develop a career in a fast-growing and popular industry sector, this could be for you.

Our client is a premium animal care business are seeking a Customer Service Advisor to join their busy Customer Service team of 5. We are looking for an individual ideally with some previous customer service experience in a similar commercial role as you will need to be able to deal with consumer and trade customers in both Dutch and English comfortably and professionally by telephone, email, and live chat in a fast paced, varied and fun environment.

Job Specification

Process customer orders, by telephone and email

Present new products and promotions, up and cross sell additional products to customers

Successfully resolve customer queries and concerns

Respond to customer enquiries providing product and basic nutritional advise

Track and expedite parcel deliveries

Administer website back offices

Liaise with various internal departments

Operate as one team with sales, marketing, ecommerce and show team based in the Netherlands

Record and respond effectively to customer complaints, process refunds and returns

Person Specification

Ideally, 1 year previous experience in a fast-paced customer service environment

Natural ability to work accurately and concisely under pressure

Effective multi-tasker, happy to juggle administration tasks with responding to customers

Excellent problem solving and customer care skills

Ability to learn and navigate multiple systems and software with ease

Flexible approach with willingness to adapt to customers in multiple countries

Enthusiastic and driven work ethic with friendly and professional manner

Key Skills

Excellent verbal and written communication skills

Fluent Dutch and English language skills essential

Careful attention to detail, able to effectively manage customer queries and issues

Ideally previous experience of dealing with inbound customer calls and resolving queries

Team player with effective interpersonal skills

Good persuasion, negotiation and administration skills

Resilient, able to deal effectively with stress and conflict

Self-confident, quick learner

A decision maker (within scope of responsibilities)

Ability to plan, organise and prioritise a busy and changing workload daily

Desire to engage with customers to identify and pursue up/cross selling opportunities

Additional information

Employees can bring dogs to work!

Position based in rural location in Worcestershire UK, so you need your own transport

Hours: 09.00 – 17.00 hours Monday – Friday

Competitive package

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