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Customer Support Specialist

Posted
12 Jun 2018
Agency
Nordic Staff
Salary
Negotiable
Location
High Wycombe,Buckinghamshire,United Kingdom
Job type
Permanent
Reference
JWI - CSS - GB
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Description

Due to expansion of it’s 5000+ customer base our client urgently needs to hire a Customer Support Specialist

Our client is wholly owned by it’s customers - which makes supporting them both valued and appreciated.

You will be running your own support desk and reporting in to the support desk team leader with the objective of helping your nominated accounts to run their businesses efficiently.

Here are a few key areas that you will need to be able to take responsibility for:

- Responding and resolving all enquiries from customers within the SLA.

- Reporting any trend information on the database to ensure escalation of any potential issues.

- Assisting customers with any reported customer enquiries.

- Facilitate and resolve training queries for customers.

- Utilise the pre-defined reports to aid your performance times on responding to customer enquiries.

- Develop your database knowledge by keeping updated with all promotional material, including Support Desk briefs.




Qualifications, skills and knowledge:

- Excellent knowledge of IT Systems / Microsoft Office Suite

- Ideally have a background in customer service/support

- Proven customer relationship management

- Excellent spoken and written communication skills


- Excellent command of English

Excellent salary and benefits on offer


Benefits

Salary: Negotiable 25 days annual leave plus bank hols 37.5 hour week Healthcare Bonus scheme Life Assurance Pension to 5% Employee Assistant Programme

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