Customer Service Executive
11 Jul 2018
ASL Personnel Ltd
£18,000 to £20,000 pa
Manchester,Greater Manchester,United Kingdom
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DescriptionOur client based in Trafford Park, Manchester is looking to recruit a Customer Service Executive.
You will be based at the clients customer premises, so you must be professional, tactful and diplomatic.
Duties will include:
Receive customer bookings and create shipments in Azyra system
Chase delivery agents for outstanding POD's
Monitor and deal with customer queries by liaising with other internal and external depots
Maintain and monitor KPI reports
Answer the telephone, take messages and direct calls and queries to the correct contact or deal with query directly
Support as required with web bookings
Working with the team to ensure smooth and efficient movement of all shipments
Assist with the logging and reporting of daily reports, cross referencing any discrepancies, completion of new job references, delivery notes and amending of job details within a 2 hour window as required.
Key skills & attributes:
Highly proficient in Microsoft Excel, Word & Outlook
Highly organised with great attention to detail
Flexible, adaptable and quick to learn
Ability to work on own initiative
Excellent communication skills
Must be able to work well under pressure
Fluent English, both written and spoken is essential
Salary up to £20,000 dependant on level of knowledge and experience.
Hours: 11:00 - 19:00 - Monday - Friday with additional hours required based on needs of the business. You must be flexible around working hours.
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