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Customer Service Advisor - Financial Services

06 Jul 2018
Red Dot
Altrincham,Cheshire,United Kingdom
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Customer Service Advisor - Financial Services

Altrincham located

£16,300 - £17,000 Basic + incentives

Monday - Friday working hours

Red Dot Recruitment are currently in partnership with an amazing client located in South Manchester who are actively searching for Customer Service Advisors to join their business who work within the financial services.

An opportunity has arisen for a motivated, driven and outgoing Customer Service Advisor, you’ll need to be a great listener and communicator, going above and beyond wherever possible – as that’s what excellent Customer Service is all about. We’d love to hear from anyone with a background in Customer Service, Retail or Contact Centres that are eager to learn and progress.

Key Responsibilities for a Customer Service Advisor:

- Provide exceptional customer service to all our clients

- Display great communication skills both verbally and written for internal & external correspondence

- To take full ownership for the management of a claim

- Reviewing cases on a daily basis

- Ensuring that Quality Standards for accuracy and deadlines are met in all cases within the correct SLA’s.

- Dealing with ad-hoc correspondence and telephone enquiries (inbound & outbound)

- To provide specialist advice to clients on all aspects of Payment Protection Insurance

- To focus on meeting and surpassing objectives and targets

- To act as first point of contact for our clients

- Adhering to or exceeding all KPIs

Interested in the Customer Service Advisor role? if so, apply now and hear back from Red Dot Recruitment immediately!!

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Red Dot
Red Dot Sectors: Call Centre and Customer Service, Sales
Locations: North East England, North West England