1218 live jobs listed
Please enter a keyword to search.

Client Support Executive

Posted
02 Feb 2018
Agency
2M Employment Solutions Limited
Salary
£17,000 to £19,000 pa
Location
Wilmslow,Cheshire,United Kingdom
Job type
Permanent
Reference
2M-MM10256
View this job on 2M Employment Solutions Limited site
Add this job to my basket

Description

Client Support Executive

Hours: 8.30am - 5pm

Location: Kings Court, Water Lane, Wilmslow, Cheshire SK9 5AR

Salary: £17,000 -£19,000 depending on experience



The Role

As we continue to grow and invest in service and technology, we are looking to recruit a team of shining stars to join our established Client Support team. In this new role, you will be responsible for providing the very best telephone and online support to our clients across the UK. You will welcome them, train them and make proactive touchpoints with them throughout their contract with us, ensuring they get the most out of their Citation service. You will also be involved in helping clients move from our existing online systems to our new platform. A natural problem solver, you will take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.



• Chart the roadmap to success for individual clients, across their journey with Atlas and Citation

• Train and educate clients on the different Citation products ensuring the best customer experience

• Maintain a deep understanding of the client’s needs and reasons they chose Citation

• Monitor, Measure and Map the customer’s onboarding and status.

• Coordinates resources needed to complete onboarding tasks, on time and with high levels of quality, and proactively seeks out the assistance of others to determine solutions for complex issues and roadblocks.

• Communicates and manages internal and external onboarding requirements and expectations with customers and internal stakeholders.

• Becomes an expert on Atlas products and best practices.

• Advises customer on best practices, including business processes, and serves as the primary client contact during onboarding.

• Keeps record of customer interactions and completed setup steps

• Exceeds the satisfaction expectations of our customers and helps customers realize value from Citation products



The Person

Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people that can engage effectively over the phone and are able to deliver value add to the client. A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients. You will make it your mission to understand client needs and exceed their expectations.



About Us

We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We are a nice bunch. We don’t do office politics or “that’s not my job”. We listen, support and take ownership.



We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.



Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more.



It’s a great place to work because of the people we employ. Fun and professional, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!) and want the Company to succeed.

Related Jobs

Coventry,Warwickshire,United Kingdom
15 Feb 2018
£25K to £50K pa
A Coventry based tradeshow exhibition design & build company are currently exploring the market for a new 3D designer to join their permanent creative team. This company pride themselves on delivering the highest quality exhibitions to the aerospace, healthcare and technology
Feltham,G. London,United Kingdom
18 Jul 2017
£20K to £25K pa
Great opportunity for an eager Freight Sales Executive! Our client is looking for an experienced BDM/Sales executive who is interested in developing their USA market. The main bulk of the sales will be air freight within freight forwarding, so prior experience is
Horsham,West Sussex,United Kingdom
22 Jan 2018
£24K to £55K pa
Explore life. Live fully. Health driven by data. Amplify is an exciting health and fitness tech start-up, utilising modern technologies including AI to offer health and lifestyle management to its users. We deliver personalised tools, services and products, based on the collected information
Sutton Coldfield,Warwickshire,United Kingdom
22 Sep 2015
£18K to £25K pa
An excellent opportunity has arisen for you to work for one of the UK’s largest Insurance groups. The role is for a Personal Lines Insurance consultant dealing with both motor and household Insurance policies. You will be working in a
Bristol,Bristol,United Kingdom
04 Jan 2018
£23K to £28K pa
An opening within the Bristol office of a global multidisciplinary firm of Architects, Designers and Engineers for a talented BD Coordinator. Are you looking for a new role in the New Year? Maybe you're looking for a larger company to join or
2M Employment Solutions Limited
2M Employment Solutions Limited Sectors: Catering + Hospitality, Social Care
Locations: Greater London, North West England, South East England, West Midlands, Yorkshire and the Humber