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Business Retention Adviser (Insurance)

09 Feb 2018
Focus Search And Selection Ltd
£20,000 to £25,000 pa
Kettering,Northamptonshire,United Kingdom
Job type
338 - BRA - CM
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My client is an innovative, forward thinking company has a and a very exciting opportunity for a Telesales Business Retention Adviser to manage the retention strategy across the business.

As Business Retention Adviser, your main responsibility will be making all outgoing calls and managing all inbound calls from clients, essentially being the first point of contact for the business.

Additional duties will include, but not limited to;

• Maintaining awareness of the importance of risk and raising any concerns with the Risk and Compliance


• Providing business support to the Senior Leadership team.

• Building business to business relationships

• Production of MI Packs

• Preparation of statistics and reports as required

• General office duties as required.

• Participation in product development as appropriate

We are looking for someone with a proven track record within the insurance sector and experience of building B2B relationships and making outgoing calls. You will be a strong team player with good interpersonal skills and the ability to communicate effectively with both colleagues and clients. Our client has a strong focus on delivering a high quality of customer service.

You must be comfortable working under pressure to meet deadlines and have the ability to use your own initiative as well as working without close supervision. Excellent IT skills, particularly Microsoft Office are also essential.

The successful candidate will have a polite telephone manor with the confidence to control a conversation and create a strong relationship with a client to maximise the potential.

Don’t delay! Apply today for a confidential discussion.

Due to the overwhelming application responses received through various sources, should you not hear from us within one week then please assume your application has been unsuccessful.

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Focus Search And Selection Ltd
Focus Search And Selection Ltd Sectors: Accountancy Qualified, Financial Services
Locations: East of England, Greater London, South East England, South West England, Yorkshire and the Humber