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Bodyshop Administrator - must have Automotive Background

Posted
09 Jan 2018
Agency
Automotive Recruitment Solutions
Salary
£23,500 to £25,000 pa
Location
Thames Ditton,Surrey,United Kingdom
Job type
Permanent
Reference
ARS2017060
Sector
View this job on Automotive Recruitment Solutions site
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Description

Bodyshop Administrator



Competitive Basic Salary and Excellent OTE c£25k pa



The Role

As a Bodyshop Administrator you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. Our Bodyshop Administrators support the Bodyshop team ensuring that all customer communications and paperwork are in order while the vehicle is in our Retail Centre. They have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. They are quick to identify the needs of the customers and opportunities to upsell. They are able to work to tight timescales and thrive off the pressure of a busy service department.



Alongside your customer first attitude, you will maximising sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

Role Requirements

To be a success in this role, you will have:

Effective communication skills

Commitment to delivering customer excellence

A good standard of verbal and numerical reasoning

Computer literacy

A keen eye for detail

Previous experience in a customer facing role





Your Responsibilities

To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times

Book service and repair work always ensuring workshop and parts availability

Banking, Filing, Job Pack preparation, Answering phones



The role will also involve some driving, picking up and dropping off customers cars.



To keep customers fully informed of progress and advise of extra work needed

To organise loan car bookings

To invoice on time and accurately used warranty transactions are submitted and invoiced daily

To obtain and process payments according to Inchcape policy

Ensuring the WIP is kept to a minimum (Treating everyday as month end)

To maintain accurate customer records on Kerridge & Dialog

Help deliver balance scorecard results for department to meet Manufacturers expectations

To make telephone follow-up / Up sell / Progress calls

To convert as many inbound / outbound calls into bookings as possible

Benefits

Bodyshop Administrators will receive a guaranteed base salary, we also offer great benefits including: 22 days holiday, rising to 25 after 5 years Company pension scheme, Life assurance Childcare voucher scheme Discount gym membership Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers Cycle to work scheme

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Automotive Recruitment Solutions
Automotive Recruitment Solutions Sectors: Automotive
Locations: East Midlands, East of England, Greater London, South East England, West Midlands