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Automotive Service Advisor

Posted
23 May 2018
Agency
Automotive Recruitment Solutions
Salary
£24,000 to £25,000 pa
Location
Edgware,G. London,United Kingdom
Job type
Permanent
Reference
ARS2017408
Sector
View this job on Automotive Recruitment Solutions site
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Description

Working within a critical customer facing role, our Customer Advisors have both a sales and service responsibilities. As they are usually the first point of contact for customers, it is vital they provide a welcoming experience.



Responsibilities include:



Liaising with customers both face to face and over the telephone

Making outbound calls and taking inbound calls to book customer services and MOTs

Discussing service plans with customers and the benefits of having one

Explaining service work carried out on customer vehicles and recognising up selling opportunities

Working to achieve KPIs ensuring delivery of exceptional levels of customer service, promoting loyalty, retention and satisfaction

Working in partnership with the sales teams to ensure the success of the dealership



Our competitive advantage rests with the quality of people within our business, they give our client the edge. They will assist you with business leading, extensive training at their dedicated Academy, regular reviews and coaching to improve your performance but you’ll need an underlying level of determination and self-motivation to think outside the box and deliver time and time again with or without support from your Line Manager. Our clients people are motivated and committed; they ensure that the customer experience is at the heart of everything they do.



All of our clients people live and breathe our Core Values, People, Pride, Praise & Profit. They represent the foundations of our organisation.



You therefore, will be a self-motivated, helpful and courteous individual with an organised approach and an eye for detail. Previous customer service experience is advantageous, however not a pre-requisite as you will undergo a full training programme via our dedicated Academy.



The role is 47 hours per week which includes Saturday mornings.



You must have eligibility to work in the UK and a full valid UK driving licence.

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